In an e-commerce business, several customer touchpoints can be utilized to solve customer complaints effectively. Here are some common touchpoints for customer complaint resolution:Customer Support Hotline/Phone: Providing a dedicated phone …
Infinity Ventura
Infinity Ventura
At Infinity Ventura, we offer products and services to inspire and empower entrepreneurs towards growth.
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Customer Service
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Customer Service
Strategies for using WhatsApp Business account for offering Customer Services
by Infinity Ventura 3 minutes readUsing a WhatsApp Business account for offering customer services can be an effective way to engage with your customers and provide timely support. Here are some strategies to make the …
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Writing a business plan is a crucial step when starting a new business. It helps you define your goals, outline your strategies, and provide a roadmap for your startup’s success. …
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Starting your own business involves several stages that require careful planning and execution. While the specific steps may vary depending on the nature and scale of your business, here is …
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Management
Criteria for appraising employees in a startup organization
by Infinity Ventura 2 minutes readIn a startup organization, the criteria for appraising employees may vary depending on the specific company, its culture, and its goals. However, here are some common criteria that are often …
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Marketing
How an e-commerce website’s loading speed can be the reason for a higher bounce rate and low sales conversion?
by Infinity Ventura 3 minutes readThe loading speed of an e-commerce website can significantly impact its bounce rate and sales conversion rates. Before we begin to explore, let’s understand what is Bounce Rate.Bounce rate for …
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Improving the SEO (Search Engine Optimization) of an e-commerce website can significantly enhance organic traffic and boost conversions. Here are some practical ways to achieve that: Keyword Research: Identify relevant …
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Business ProcessesE-Books
E-Book: Building a Culture of Trust within Organization
by Infinity Ventura 0 minutes readBuilding a culture of trust within organizations is crucial for fostering a healthy and productive work environment. Trust forms the foundation for effective collaboration, innovation, and employee engagement. In this …
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Business Processes
Getting along with Swimlane Diagrams for better process mapping
by Infinity Ventura 4 minutes readSwimlane diagrams, or cross-functional or deployment flowcharts, are visual representations that illustrate the flow of activities and interactions within a process. They are beneficial for showcasing how different individuals, teams, …
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Business Processes
You will be surprised to know, which are the value added and non-value added activities in your organization
by Infinity Ventura 3 minutes readIn every business, processes are defined as activities meant to fulfil objectives. These steps may contribute towards the overall goal of the business process. To maximize value and minimize waste, …
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